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Office Manager

FULL TIME-SOUTHFIELD

The RFC Group LLC proudly serves as a resolve to office administrative needs. Our mission is two-fold: we take strides to provide that missing component to streamline, organize and navigate business organizations into the next phase of success. Additionally, we endeavor to bring hope to displaced workers by placing each individual on a path to a lasting career.

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“The RFC Group is a recruitment center whose core focus is to ensure talent is placed into long-term positions. Amidst placement, we endeavor to minimize any barriers or blockades the candidates may be experiencing, put a plan of action in place and help present before our clients a better version of the talent. We recognize through past personal experience; individuals cannot give 100 percent of themselves if they are operating on 90 percent hardship.” ----- Deondra Parks, CEO/President of The RFC Group LLC

The purpose of the Office Manager role is to provide high-level administrative support in office operations and Human Resources activities. This key role is the right-hand of the CEO/President, demonstrating strong business acumen, discretion and confidentiality, along with excellent written and verbal communications skills. Overall, the Office Manager consistently projects a professional demeanor and appearance and interacts in a friendly, cooperative manner with both customers and staff. Typical Office Management duties include: • Documenting and supporting a variety of contractual relationships • Making travel and meeting arrangements • Attending meetings and taking notes/recording minutes • Setting up video calls • Scheduling appointments and maintaining calendar • Maintaining electronic mail o (i.e., checking and responding to emails) • Sending out office memoranda as appropriate • Assisting with implementing, documenting and executing process improvements. • Preparing written reports and visual aids (i.e., charts, tables, etc.,) • Creating and maintaining electronic filing and recordkeeping systems • Completing accounts payable and receivable activities o (i.e., bank deposits, preparing invoices, processing payments, etc.,) • Greeting and providing general support to in-office visitors • Handling incoming and outgoing phone calls • Replenishing office supplies • Sending and receiving faxes • Handling mail and shipping • Identifying maintenance issues and overseeing repairs • Completing inventory and auditing activities that ensure compliance with regulations and/ or applicable laws • Handling petty cash Typical Human Resources duties include: • Sourcing candidates via Indeed, Monster, CareerBuilder and other job opening platforms • Screening/interviewing candidates and creating profiles for applicant tracking • Conducting background checks and overseeing drug tests • Preparing and issuing job offer letters • Completing onboarding activities o Issuance of employee handbook, benefits information, assignment details (i.e., when and where to report, call off procedures, I.D. badges, dress code, etc.,) o Assisting with setting up direct deposit and/or benefit enrollment (if applicable) • Assisting with ongoing personnel management activities (i.e., employee relations matters, performance evaluations, discipline notifications, etc.,) • Providing employment verification • Assisting with processing payroll • Working with vendors, including ADP on all HR-related matters • Completing offboarding activities o Issuance of employment termination letters o Updating electronic system or other recordkeeping systems to reflect termination of employment o Collection of any company-issued items and/ or property. o providing assistance and coaching. Others miscellaneous duties performed Typical Worker Characteristics include: • Ability to multi-task • Tech savvy • Ability to work well with little to no supervision (i.e., self-starter) • Knowledge and proficiency in Microsoft Office Suite (i.e., Word, Excel, PowerPoint, and Outlook) • Skilled in conflict resolution • Ability to seek solutions, adjust to changes, and implement improvements • Proven experience as office personnel • Strong Organizational skills • Working knowledge of office equipment (i.e., fax machine, printer, etc.,) • Knowledge of Social media platforms • Excellent oral and written communication skills • Problem-solving skills • Attention to detail • Time management • Dependability and punctuality • Accountability and reception to constructive feedback.

Education and Work Experience High School Diploma or GED; Associates degree in business preferred. Minimum of two years’ experience in an office setting completing similar duties.

Customer Service Representative

DIRECT HIRE-IMMEDIATE, METRO-DETROIT

This position will interact with customers. Representatives will inform, educate, and resolve any concerns of the customer regarding insurance and all other products. Excellent communication and data entry skills are essential. Candidates must successfully pass a thorough drug and background check. This position also requires successful completion of  Insurance Licensing through the State of Michigan.

• Customer service calls

• Trouble shooting

• Resolve customer complaints, manage database records

• Update customer service status report  

Maintenance Technician- 2nd Shift-DETROIT

DIRECT HIRE

• Troubleshoot equipment issue & improvement projects

• Follow preventative maintenance ranges and auto-maintenance ranges 

• Responsible for building maintenance

• Ensure treatment and the recording of maintenance operations

• Maintaining cleanliness of maintenance area

• Propose preventative maintenance improvements in order to reduce reliability issues

Electrical Engineer-2nd Shift -DETROIT

DIRECT HIRE

• Design engineer, and procure assembly

• Assist in development of Work Instructions

• Investigate and propose Advance Process Control

• Ability to read and create mechanical and electrical schematics

• Use control systems to assist maintenance team with motion controls, Servos, VFDs, pneumatic controls

Executive Assistant-Contract to Permanent

FULL TIME- DETROIT

​Major Duties and Responsibilities

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• Calendar maintenance including making appointments, prioritizing the most sensitive matters

• Provide assistance such as writing and editing e-mails, drafting memos, preparing communications on the executive's behalf

• Performing minor accounting duties

• Answering calls in a polite and professional manner

• Maintaining comprehensive and accurate records

• Ability to multi-task

• Proficient in Microsoft Office, Outlook, SharePoint, QuickBooks

• Maintain the professional culture of the office daily

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